With the energy crisis on at that time, many homeowners were turning to wood or coal to stay warm, and a clean flue was as important to health and safety as ever. I still have his original hat, too.” – Flynn O’Connor “Dad named it that because of the traditional top-hat and Alice in Wonderland. His son Flynn, current owner of Mad Hatter, began helping out in elementary school. In 1978, Mike O’Connor founded Mad Hatter Chimney Sweeps. There used to be ads in Mother Earth News, promoting the profession-you could send away for the tools and the training manual.” “Dad named it that because of the traditional top-hat and Alice in Wonderland,” says the younger O’Connor. In 1978, 14 years after the dizzy glee of Chim Chim Cheree, Mike O’Connor founded Mad Hatter Chimney Sweeps, inspired not by any illusions of unending bliss but by the fact that lots of people around Ulster County needed their chimneys swept. (“Though I spends me time in the ashes and smoke/In this ‘ole wide world there’s no ‘appier bloke.”) Children were apprenticed out from the workhouse or otherwise sold into the chimney life.ĭuring the 19th century, awareness grew that the inside of a fireplace flue was no place for a human of any size regulations tightened, and chimneys slimmed down it was only after 1900, when children being forced up chimneys had largely faded into memory, that chimney sweeping became somewhat romanticized, peaking in 1964 with the iconic Bert from Mary Poppins. Early on, six was considered the ideal age to enter training as an apprentice sweep-strong enough for the climb, small enough to shimmy through the tight, filthy, hot space. The first ordinance making it a requirement was passed in England in 1582, and increasing industrialization made the process all the more important. ⇄ Customer Service ManagerNORTH AMERICAN SERVICE COMPANY, INC.As long as there have been chimneys, they’ve needed sweeping. If I can be of any further assistance please contact me personally. Best regards, Kerri L �. We explained our 100% customer satisfaction policy and let her know we have canceled her account and she will be receiving a refund check for $ 175.00. We our also reviewing our phone system to reduce our hold time to better service our customers,UPDATE:We spoke with Ms. ’s numbers on our In House do not call list. ’s account, issued a full refund of $ 175.00 and have placed Ms. The calls lasted no longer than 16 seconds. the call was connected and disconnected each time. left two messages on our after hours voicemail system at 9:15 PM and 9:16 PM. At that time the call was disconnected and no message was left. called our customer service number on Maat 10:24 AM and was on hold for 5 minutes and 46 seconds. Because of the heads up from the we were able to contact her and bring this to an early. Best regards, Kerri L Customer Service Manager NORTH AMERICAN SERVICE COMPANY INC.ĪpRE: # – To: Conciliation & Engagement Specialist: Thank you for forwarding Ms. to contact me personally at and I will be happy to resolve this issue. However, if it is our company, please ask Ms. by phone at several times and were unsuccessful. Third, we do not normally offer a $ 958.60 magazine package unless it is a business account. Second, we do not offer a 24 month payment plan. has us confused with another company? There are a few reasons why we think there is some confusion with another company. We have searched our databases with her name, address, phone number and email address and have not located an account. We do apologize but we are having a difficult time locating an. RE: – ID # To Whom It May Concern: Thank you for forwarding Ms. I am thankful I have found a company I can call to take care of my heating, cooling, and plumbing needs that is not only knowledgeable, but honest as well. Integrity is this company's middle name, as far as I am concerned. As a result it cost me under one hundred dollars, instead of the hundreds of dollars he could have gotten away with charging me. I called Jim's right away and they could have gotten away with charging me for an entire new circuit board, but instead discovered it was the igniter (I am not sure of the proper term). On another occasion, at a different location my furnace would not work. 's plumbing and heating came and for the cost of a service call had it figured out and fixed within the hour. On one occasion I had paid three different heating and cooling companies to come fix my one year old furnace, which would go out in the middle of the night leaving my babies getting up to a freezing house. There are two occasions this company could have soaked me for hundreds of dollars.
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